Zendesk Support

Great customer support is tied to the customer — not a desk. Zendesk Support for Android is built for team leaders and agents on the move.

The features of Support for Android include:

• Access to your ticket views

• Sorting and grouping of ticket lists

• Scroll through tickets by swiping left and right

• A real-time list of activity on your tickets in a notification feed

• Get push notifications on ticket updates

• Configure which notifications you receive and when

• View the details of your tickets including comments with rich text and inline images

• Respond to tickets and update assignee, CCs, tags, and any other ticket fields

• Apply predefined responses, or macros, to tickets containing frequently asked questions

• Preview macro changes

• Upload and view attachments on tickets

• Take a photo and attach it to a ticket

• Search tickets

• Deeplink from emails into your tickets

• Pick up where you last left off on a ticket as you go from mobile to desktop (Mac)

• Leave feedback and report issues directly through the app

Zendesk builds software for better customer relationships. Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets.</br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br></br>